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Best Prices for Home Electronics, Cell phone Accessories, Video Games, Health Beauty, Home and Garden, and much more.
Our customers are appreciated, and our goal is to provide you with high quality products for the best price, along with the highest level of customer service. Please feel free to email us with any questions or concerns you have. Our email is monitored 7 days a week. We strive to have all emails answered the same day. Your satisfaction is our primary concern.
Shipping Information:
USPS Free Shipping (with delivery within 7-10 business days to most locations)
Orders are shipped for free in the U.S.A.
All orders are subject to a 1-2 business day processing prior to shipping, 80% will be done within 24 hours. We do not process or deliver orders on weekends or holidays.
Return Policy:
We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line.
VonsMart's Standard Return Policies are only applicable to the products purchased by you directly from VonsMart. All returns require a Return Merchandise Authorization (RMA) number. The policy of Compensation First is available for all the problems.
Defective Item:
Within 14 days since original item’s first shipment date
If your products purchased from VonsMart turn out to be defective (physical damages and damages caused by incorrect usage excluded) within 14 days since original item’s first shipment date, you may return them for replacement or full refund. Customers in U.S. may request a Return Label from Customer Service Center.
If a reship is requested, VonsMart will assume the reshipping fee.
Remember to choose an inexpensive shipping method with available tracking number to return the product if possible; if the shipping method with available tracking number is expensive, you may ship it back to VonsMart with the non- tracking number shipping method. Please make sure to keep all the shipping receipt before your problem being solved.
Unauthorized Return
Items returned by post office (maybe address changed, wrong address, no one at home or other reasons) without authorization of VonsMart can only be refunded 70% of total order. If you still need the items, you may place a new order.
Customer should contact VonsMart Customer service within 14 days since shipment date when meet the problem.
Missing Item (Items missed completely or partially from an order)
VonsMart will ship the missing item to customer once we check it.
If the item is just out of stock, full refund of the item’s price will be issued.
Sweet Reminder: remember to keep the package if “missing item” issue happens, because VonsMart may need it to solve your problem. Any confirmation that cannot be fulfilled successfully due to customers’ responsibility, VonsMart will refuse to solve this kind of problem.
Shipped but not Delivered
If the status of shipment is not updated and you still do not get the item within 45 days (20 days for the packages shipped from VonsMart warehouse to you ) since the shipment date, VonsMart will reship the item to you.
In the force-major circumstances, VonsMart will take special actions to deal with this problem.
These circumstances include: flood, fire, earthquake and other natural phenomena, strike, acts or actions of governmental bodies.
DOA (Dead on Arrival or Damaged on Arrival) Products
You may return the item damaged on arrival (physical damage or scratch) or item dead on arrival within 14 days after delivery or 45 days after shipment if the delivery date is not traceable. Make sure that when the reshipment occurs, the after-sale’s time will be counted from the original item’s first shipment date.
DOA products should meet the following standard:
* The accessories, including the retail box, manuals, cables, and all other items originally included in the package are intact.
* The problem of product is not caused by incorrect usage.
Customers pay all return shipping fees.
Customer should contact VonsMart Customer service within 14 days since shipment date when meet the problem.
Wrong Items Received
If you receive wrong item different from the item you ordered, you may send it back to VonsMart. If you do not want to keep the wrong item, customers in U.S. may request for a Return Label from Customer Service Center.
If you like the wrong item, you may keep it and VonsMart will give you 20% discounts of its listed price. VonsMart will ship your original item in your new order once we get your payment.
Unsatisfied Item
If you are not satisfied with the product purchased from VonsMart, you may return it for refund or exchange within 14 days since shipping date at your own cost. Please make sure the product you return is in the original packaging (all the accessories, including the retail box, manuals, cables, and all other items originally included in the product are intact) and the merchandise is in the same condition and will not affect our secondary sale.
If a reship is requested, VonsMart will assume the reshipping fee.
Customer should contact VonsMart Customer service within 14 days since shipment date when meet the problem.
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